01 / WORKFLOW DESIGN
Support Intake
Is the request actually resolved?
A help-desk workflow should make it clear what is known, what changed, and what still needs attention. This browser demo works through those decisions with synthetic requests.
- My work
- An interactive request queue that checks source freshness, approval claims, and matching resolution records.
- What to inspect
- Change a scenario and follow the next action. Compare an attempted fix with a completion record that belongs to the request.
- Scope
- Invented requests and local demo state. A workflow demonstration, with no connection to a real help desk.

